Frequently Asked Questions

If you believe that your order should have already shipped, but you haven't received a shipping confirmation email, please contact us so we can make sure your package ships on time.

Occasionally, shipping confirmation emails get trapped in junk/spam folders, so it’s always a good idea to check those before contacting us. We do not ship on weekends.

Awesome things take time. Tracking numbers can take 24-48 hours to become active. If after 48 hours, your tracking number still isn't active, please contact us so we can help!

If the tracking information for your order says that it was delivered but you don't see it anywhere, we recommend that you contact the local post office.

If the package was lost or incorrectly delivered then we are more than happy to send out a replacement package or issue a refund for the order.

Candylover may issue partial or full refund for instances that include, but are not limited to, late delivery, damaged item, defective item, wrong size or wrong item shipped, etc. In these situations, photo proof is always required before we will issue a refund.

If it has been more than 30 days days since you have received your order, we have to tell you that you are no longer qualify for a return. To qualify for a refund, your returned item(s) must be received at our warehouse within 30 days of your date of purchase.

If you would like to cancel your order, please contact us immediately. We cannot guarantee the ability to cancel or change your order once it has been placed as it is our goal to pick-and-pack orders ASAP to ensure they ship out as quickly as possible. If your order has already been packed and/or shipped then your order can no longer be cancelled but you are more than welcome to return the item(s) for a refund.


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